Refund and Returns Policy – Le Beauty Shop
At Le Beauty Shop, customer satisfaction is our top priority. We are committed to providing high-quality beauty and wellness products that you will love. However, if you are not completely satisfied with your purchase, we are here to help with a hassle-free return and refund process.
1. Returns Eligibility
We accept returns under the following conditions:
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Return requests must be made within 30 days of the delivery date.
- Products such as perfumes, cosmetics, and shapewear must be unopened and in their original, sealed condition for hygiene reasons.
- Proof of purchase (order number or receipt) is required to process your return.
Non-Returnable Items:
- Gift cards and promotional items.
- Used or damaged products not due to our error.
- Clearance or final sale items.
2. How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact Us:
- Email us at [email protected] with your order number and reason for return.
- Our team will guide you through the process and provide a return authorization.
- Prepare Your Return:
- Pack the items securely in their original packaging.
- Include a copy of your invoice or order confirmation email.
- Ship Your Return:
- Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
- We recommend using a trackable shipping service to ensure safe delivery.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to the original payment method.
- Refunds will cover the product cost only; shipping fees are non-refundable unless the return is due to an error on our part.
- If the refund is delayed, please check with your bank or credit card provider, as processing times may vary.
4. Exchanges
We offer exchanges for defective or damaged items. If you need an exchange, please contact us within 7 days of receiving your order, and we will arrange for a replacement at no additional cost.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately with photos of the item and packaging. We will resolve the issue as quickly as possible by offering a replacement or refund.
6. International Returns
For international orders, the return process remains the same; however, customers are responsible for any customs duties, taxes, or additional fees incurred during the return shipment.
7. Contact Us
If you have any questions about our refund and returns policy, feel free to contact our customer service team:
📧 Email: [email protected]
📞 Phone: +1 508-577-1380
📍 Address: 615 Boston post road Sudbury MA, 01776
Le Beauty Shop – Your Beauty, Our Commitment!